Returns

You might not get your rug or furniture choice right the first time!

That’s why we’ve created a Try it At Home experience and a hassle-free returns process at Rugs And Furniture Warehouse!

🕒 30-Day Returns

Your return window starts from the day your item arrives at your door.

🧼 Original & Unused Condition

We get it — trying a rug or piece of furniture at home is just like trying on a new outfit. Roll it out, see how it feels, but keep it in pristine condition. If it’s not quite right, just roll it up or pack it back safely and reach out to us to arrange a return.

🚚 Free Returns

We’ll handle all the logistics — including the return shipping cost. No stress, no hidden fees.

🔍 Inspection Upon Return

Once we receive your item, our team will inspect it to ensure it meets the return conditions: unused, uncleaned, and in its original state.

💳 Full Refund

If your item passes inspection, a full refund will be issued to your original payment method. Please allow up to 14 days from the date we receive your return for processing.

🔄 Exchanges

We don’t offer direct exchanges at this time. Simply return your item and place a new order for the piece you’d prefer. Need help choosing? Book a free Styling Consultation with our team!

❗ Received a Damaged or Faulty Item?

We want you to be 100% happy with your purchase. If your rug or furniture arrives damaged or faulty, contact us right away — we’ll make it right.

Important Notes

  • Our Returns Centre allows one item per request. Need to return two? Submit two separate return requests.

  • Trade customers may have different return conditions — please check with your account manager.

  • We cannot accept returns for items that have been used, cleaned, or assembled.

  • Faulty items must be returned in original condition and packaging.

  • Underlays, bath mats, and clearance items marked 'NO RETURNS' are final sale and not eligible for return.

  • If you purchase multiple items, our Fair Use Policy applies:

    • Try up to two rugs or furniture items at home with free returns within a 30-day period.

    • Returning more than two items is subject to approval and may incur additional fees.

    • You must wait 30 days from your last purchase to be eligible for further free returns.

For Playmat Purchases

  • Change of Mind: Return within 30 days if the playmat is unopened and in original packaging (including sealed vacuum wrap and attached tags). We cover return shipping.

  • Faulty Claim: Inspect your playmat on arrival and report any issues within 48 hours.

  • Colour Disclaimer: Colours may vary slightly due to screen settings — returns for colour mismatch are not accepted.

Have questions or need help choosing the perfect piece?
Our team is here to assist you with personalized advice every step of the way!